“Ryanair has come bottom of an online Irish shopping survey, despite being named one of the most efficient airlines in Europe by the Association of European Airlines.
On Friday, the airline topped the European organisation’s newly released league table, which assessed airlines based on punctuality and the number of bags lost. Despite this good performance in Europe, Ryanair’s website, Ryanair.com, finished in last place in a separate survey of consumer practises at 25 online firms by Irish internet consultancy firm AMAS.
“Ryanair fell down on several points of good practise,” Fiachra O’Marcaigh, director of AMAS, told ENN. “It’s very difficult to avoid paying for extras as consumers have to opt out repeatedly. It takes a very determined effort for a web-savvy user to book a flight without any additional charges.” “
What a surprise!!!