Ryanair ordered to treat passengers fairly

“Budget flight giant Ryanair has been ordered to tear down a wall of small-print and red-tape that creates misery and confusion for travellers. The airline has been taken to task by the Office of Fair Trading(OFT) over its attempt to avoid paying compensation for damaged and lost baggage.

While it has also been told it must guarantee proper compensation and, if appropriate, overnight accommodation when it cancels or delays flights without good reason.”

Link:  http://www.thisislondon.co.uk